warranties
Warranties
We stand behind everything we sell
At MyDepot, we want you to feel confident in your purchase. Our products come with manufacturer warranties that cover manufacturing defects, and we are here to help if anything goes wrong. Here is what you need to know about warranty coverage and how to make a claim.
Warranty coverage
Warranty terms vary by product category and brand. In general, our products come with manufacturer warranties against manufacturing defects in materials and workmanship for a specified period from the date of purchase. Your invoice is your proof of purchase, so please keep it handy.
What warranties typically cover
- Manufacturing defects in materials and workmanship
- Structural integrity of cabinets, bathtubs, and shower bases
- Functionality of moving parts such as tapware cartridges, drawer slides, and hinges
- Surface finishes against premature wear, tarnishing, or corrosion under normal domestic use
Warranty periods by product type
Different product categories carry different warranty periods. As a general guide: vanities and cabinets typically carry structural warranties, tapware and mixers have warranty on cartridges and finishes, and bathtubs and shower bases have warranty against manufacturing defects. For exact warranty periods on a specific product, check the product page or contact our team.
What is not covered
Warranties cover manufacturing defects — they do not cover damage caused by incorrect installation, misuse, normal wear and tear, or unauthorised modifications. We strongly recommend having your fixtures installed by a licensed and qualified professional. Installation by an unlicensed person may void the warranty on some products.
How to make a warranty claim
If you believe you have a warranty issue, do not worry — we are here to help. Contact our support team with your invoice, the product SKU, and a clear description of the issue. Photos showing the defect are very helpful and can speed up the process. We will assess the claim and coordinate with the manufacturer as needed.
The claims process step by step
- Contact support with your invoice and product details
- We verify your purchase and confirm warranty eligibility
- We may request photos or additional information to assess the issue
- We arrange a replacement, repair, or refund as appropriate under the warranty terms
- You will receive updates throughout the process so you are never left wondering
Double warranty coverage
Some of our products carry a double warranty — the first from the product supplier, and the second from MyDepot. If the supplier’s warranty does not cover your claim but ours does, we will still approve it. We believe in standing behind every product we sell.
Need to make a claim?
Warranty issues can be frustrating, but our team makes the process as smooth as possible. Contact us with your details and we will take care of the rest.
Contact support