help-centre
Help Centre
Everything you need to know about shopping with MyDepot
Find answers to common questions about orders, delivery, returns, products, and more. Can't find what you're looking for? Our team is just a call or message away.
Quick links
Orders & Payments
Order status, payment methods, invoices, and changes
Delivery & Pickup
Shipping times, tracking, showroom pickup options
Returns & Refunds
Change of mind, faulty items, warranty claims
Products & Stock
Stock availability, product specs, lead times
Trade & Commercial
Trade pricing, project quotes, bulk orders
Showroom & Contact
Visit us, call, WhatsApp — we're here to help
Orders & Payments
How do I place an order?
Browse our categories, add products to your cart, and proceed to checkout. You can request a quote online or call our team for assistance with larger orders. For trade and project quantities, reach out to our trade support team for tailored pricing.
Can I change or cancel my order?
We understand plans change. Contact us as soon as possible with your order reference and we will check whether changes can be made. Orders that have already been dispatched or prepared for pickup may not be eligible for cancellation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Google Pay, Apple Pay, UnionPay, and bank transfers for larger trade orders. All payments are processed securely.
Will I receive an invoice?
Yes, a tax invoice is generated for every order. You can access your invoices through your account under 'My Orders'. For trade account holders, invoices are also sent via email.
How do I track my order?
Once your order is processed, you will receive an update with tracking details. You can also check your order status by signing into your account or calling our support team with your order number.
Delivery & Pickup
How long does delivery take?
Delivery times depend on stock availability and your location. Showroom-stocked items can often be dispatched within 1-2 business days. For items sourced from our suppliers, lead times may vary. Contact our team with your postcode and product list for a more accurate estimate.
Do you deliver Australia-wide?
Yes, we deliver to most areas across Australia. Delivery costs vary by location and order size. For regional and remote areas, please contact us for a precise quote.
Can I pick up from your showroom?
Absolutely. Our Yennora showroom — Unit 23, 51 Nelson Road, Yennora NSW 2161 — is available for pickup. We will notify you once your order is ready, and we recommend calling ahead to confirm stock is prepared.
What if my delivery arrives damaged?
In the unlikely event that your item arrives damaged, please contact us immediately with photos of the packaging and product, along with your order reference. We will arrange a replacement or refund as quickly as possible.
Do you offer delivery scheduling?
Yes, we can arrange delivery windows for larger orders. Contact our team after placing your order to coordinate a convenient time. Same-week requests may be accommodated depending on availability.
Returns & Refunds
What is your change-of-mind return policy?
We accept change-of-mind returns on most products within a reasonable timeframe. Items must be in original condition and packaging. Some exclusions apply for special-order or clearance items. Please contact our support team to initiate the process.
How do I return a faulty or incorrect item?
If you have received a faulty, damaged, or incorrect item, contact us promptly with your order reference and supporting photos. We will assess the issue and arrange a replacement, repair, or refund as appropriate.
How long do refunds take?
Once we receive and inspect the returned item, refunds are typically processed within 5-7 business days. The funds will be returned to your original payment method. For bank transfers, please allow additional processing time.
Do you cover return shipping costs?
For faulty or incorrect items, we cover the return shipping costs. For change-of-mind returns, the customer is responsible for return postage. We recommend using a tracked shipping method.
What about warranty claims?
Warranty terms vary by product category and brand. In general, our products come with manufacturer warranties against manufacturing defects. To make a warranty claim, please provide your invoice and product details, and our team will guide you through the process.
Products & Stock
Is the online stock accurate?
We strive to keep our online inventory up to date. However, stock levels can change quickly. For time-sensitive orders or large quantities, we recommend contacting our team to confirm availability before placing your order.
Can I order products that are out of stock?
In many cases, yes. We can check with our suppliers for lead times and place a backorder if available. Contact our team with the product SKU and quantity needed, and we will provide an estimated restock or delivery timeline.
Do you offer product samples?
We recommend visiting our Yennora showroom to see and feel products in person. Our showroom displays a wide range of vanities, tapware, bathtubs,and shower suites so you can make an informed choice.
Can I get product specifications before purchasing?
Yes, product specifications are listed on each product page. If you need additional details — such as exact dimensions, materials, or installation requirements — please reach out and we will source the information for you.
Trade & Commercial
Do you offer trade pricing?
Yes, we offer competitive trade pricing for builders, renovators, designers, and commercial projects. Contact our trade support team with your project scope and estimated quantities, and we will prepare a tailored quote.
How do I set up a trade account?
To set up a trade account, reach out to our team with your business details and ABN. We will guide you through the application process and discuss trade terms, credit options, and ongoing support.
Can you help with large project quantities?
Absolutely. Our trade team specialises in coordinating large-volume orders for commercial and multi-residential projects. We can assist with product selection, pricing, delivery scheduling, and installation coordination.
Do you offer project quotes?
Yes, we provide detailed project quotes including product costs, delivery, and estimated timelines. Share your project list or plans with our team and we will respond with a comprehensive quote.
Still need help?
Our team is available Monday to Friday, 9:00 AM — 5:00 PM AEST. Call us, send a message, or visit our showroom in Yennora.
Contact us