Order Processing Time
All orders are processed within 5-7 business days. For expedited processing, please contact us at 02 8090 8111 or 614 14 14 93 93 ( SMS & Whatsapp ) to confirm availability.
Shipping Rates and Delivery Estimates
Shipping costs are calculated at checkout based on the destination and size of the items. Delivery times are as follows:
1. Sydney Metro Areas:
2. Areas Outside Sydney:
• Metro Areas: Delivered by Aramex within 2-7 business days.
• Regional Areas: Delivered by Aramex within 7-15 business days.
Courier Services
A tracking number will be provided for all shipped orders. Please allow up to 24 hours for tracking details to activate.
Pick-Up Option
We offer a pick-up option for orders. Customers will receive a pick-up reference and can collect goods only after receiving this confirmation.
• Pick-Up Address: Unit 23, 51 Nelson Road, Yennora NSW 2161
• Pick-Up Hours: 9:00 am to 4:30 pm, Monday to Saturday
Damages and Issues
Any issues with the delivered products must be reported immediately upon receipt of goods. Please retain the original packaging and contact us or 02 8090 8111 for assistance. To lodge a case, you will need to provide:
• The order number
• Photos of the damage
Terms
By placing an order with MyDepot, you agree to the terms outlined in this Shipping Policy. For more details, refer to our Returns(Change of Mind) Policy.