shipping-policy
Shipping Policy
Sydney delivery from our Yennora warehouse, freight quoted by our team everywhere else
We deliver across Sydney and ship to most of Australia. Sydney and NSW freight is confirmed on your quotation; deliveries outside New South Wales are priced by our team before you pay. Here’s everything you need to know about delivery times, costs, and what to expect when you order from MyDepot.
Delivery options
We use trusted carriers to get your order to you safely and on time. Across Sydney and New South Wales we offer standard delivery and, for larger orders, custom delivery scheduling. For addresses outside New South Wales, including the ACT, our team arranges the freight and quotes it before you pay. All deliveries are tracked so you know exactly where your order is.
What you need to know about delivery
- Showroom-stocked items are typically dispatched within 1–2 business days
- Supplier-sourced items may have longer lead times — we will let you know at quote stage
- Delivery to metro areas generally takes 2–7 business days after dispatch
- Regional and remote areas may take 7–15 business days after dispatch
- Showroom pickup is always available at Unit 23, 51 Nelson Road, Yennora NSW 2161
Delivery costs
Freight is confirmed on your quotation before any payment is taken. For Sydney and New South Wales addresses, delivery is priced from your postcode and the size of your order. For addresses outside New South Wales, including the ACT, freight is quoted by our team: enter your postcode at checkout and your order goes through as a free quote request, and we come back with delivery pricing and lead times. Large or bulky items (bathtubs, vanity suites, shower screens) may also need a custom quote wherever they are going.
Important notes on delivery charges
- Deliveries outside New South Wales are quoted by our team — nothing is charged until you have approved the freight
- Additional charges may apply for stair-only access or locations not accessible by elevator
- Hard-to-reach delivery locations may require a two-person delivery team, which incurs extra cost
- Any extra charges will be communicated and agreed upon before the second delivery attempt
- If a scheduled delivery is missed because no one was available, a re-delivery fee may apply
Delivery timing
We aim to get every order out the door as quickly as possible. After dispatch, standard shipping typically takes 2–7 business days for metro areas and 7–15 business days for regional areas. Keep in mind that public holidays, peak sale periods, and extreme weather can sometimes cause delays beyond our control.
For remote locations, some carriers may not deliver to the door. In those cases, your parcel will be delivered to the nearest depot or Australia Post office, and you will be notified to collect it.
Showroom pickup
Prefer to collect in person? No problem. Our Yennora showroom is available for pickup during business hours. Once your order is ready, we will send you a notification with all the details so you know exactly when to come.
Got a question about delivery?
Delivery can get complicated — especially for larger orders. If you are unsure about timing or costs for your area, just ask. Our team can give you a clear answer based on your postcode and order size.
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