privacy-policy
Privacy Policy
How we handle your personal information
MyDepot is committed to protecting your privacy. This policy explains what information we collect, how we use it, and how we keep it safe, in accordance with Australian privacy laws.
What information we collect
We collect only the information we need to process your orders, respond to your enquiries, and improve your shopping experience. We do not collect more than necessary, and we never sell your information to third parties.
Information we may collect
- Name, email address, phone number, and delivery address
- Order details and payment information (processed securely by our payment partners)
- Communication history with our team (so we do not ask you to repeat yourself)
- Website usage data via cookies (with your consent, to improve the site experience)
How we use your information
We use your information to:
- Process and fulfil your orders, including arranging delivery
- Respond to your enquiries and provide customer support
- Send order updates, delivery notifications, and invoice copies
- Improve our website, products, and overall customer experience
- Comply with legal and regulatory obligations
Information sharing
We do not sell, trade, or share your personal information with third parties for their marketing purposes. We may share information with trusted service providers (such as delivery carriers and payment processors) solely for the purpose of fulfilling your order. These providers are contractually obligated to handle your information securely and only for the specific purpose we engage them for.
Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. All payment transactions are processed through secure, PCI-compliant payment gateways. We do not store full credit card details on our servers.
Contact us about privacy
If you have any questions about this privacy policy, or if you would like to access or correct the personal information we hold about you, please contact our team.
Contact us