track-delivery
Track Delivery
Follow your order from our warehouse to your door
Wondering where your order is? Here is how to track your delivery, understand each status, and what to do if something doesn’t go as planned.
Delivery status explained
Here is what each delivery status means, so you always know where your order is at:
Understanding your delivery status
- Processing — Your order has been received and our team is preparing it. This includes picking, checking, and packaging your items before they are ready to go
- Ready for pickup — Your order is ready to collect from our Yennora showroom at Unit 23, 51 Nelson Road, Yennora NSW 2161. We will send you a notification with the details
- Out for delivery — Your order is on the road with our carrier and on its way to you. Check your tracking link for the estimated delivery window
- Delivered — Your order has been delivered. Please check all items upon receipt and contact us promptly if anything is missing or damaged
Frequently asked questions about delivery
How do I check my delivery status?
The easiest way is to sign into your account and check under My Orders. You can also call our support team with your order number and we will look it up for you.
How long does delivery usually take?
It depends on stock availability and your location. Showroom-stocked items are typically dispatched within 1–2 business days, then 2–7 business days for metro delivery or 7–15 for regional areas. Items sourced from suppliers may have longer lead times. Contact us with your postcode for an accurate estimate.
Can I schedule a specific delivery time?
Yes! For larger orders, we can arrange a delivery window that works for you. Just contact our team after placing your order to coordinate a convenient time. Please note that same-week requests may not always be possible depending on availability.
What if I am not home when delivery arrives?
If no one is available to receive the delivery, the carrier will typically leave a card with instructions. You can usually reschedule for another day or arrange to pick up from a local depot. Additional fees may apply for re-delivery.
Can I pick up instead of delivery?
Absolutely. You are welcome to pick up from our Yennora showroom. We will notify you when your order is ready and you can collect during business hours. We recommend calling ahead to confirm everything is prepared.
What happens if my delivery is delayed?
If your order is delayed beyond the estimated timeframe, contact our team with your order number and we will investigate with the carrier. We will keep you updated every step of the way.
Need help with your delivery?
Delivery questions? Our team can help you track your order, reschedule a delivery, or answer any questions about your order status. Just give us a call or send a message.
Contact delivery support