Returns & Refund Policy
1. You are welcome to return products, purchased online or through our sales consultants, for a refund if they are deemed faulty, damaged, missing parts or Incorrect Products. Products being returned need to be in original condition; with any packaging intact, and your proof of purchase included.
2. All customers can contact us via email, Phone or Online Return Form.
3. All customers must contact us within 14 days after receipt in regards any return.
4. My Depot is not liable for any return if customers simply only change mind or order by mistake. In this case, customers need to pay return postage plus 15% restocking fees along with the original package and all accessories. The purpose of a Restocking Fee is to defray actual costs incurred by the company in receiving and processing the item/s back into inventory.
5. Upon receipt of the item and completion of our inspection, a refund or replacement will not be processed. If the order is found to be defective, we can either grant a full refund, or a replacement with no additional cost. If the order is not found to be defective and we grant a refund, 85% of your original payment. Our warranty does not apply to products that have been the issue, modified, repaired or abused by anyone. My Depot products reserve the right as the final authority and whether the products should be replaced or refunded.
6. My Depot is not liable for any incidental, indirect, consequential, or damages of any nature and from the sale of the products.
In case of ‘Change of Mind’ returns:
You are not satisfied with any product that you have purchased. We accept change of mind returns if the item is in its original unopened state and packaging.
Please note that you must comply with the return instructions provided to you from our team which will be sent to your registered email address. All returns must be directed through our Customer Service team.
Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted.
Applicable freight fees and a 15% re-stocking fee will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product in its original state and packaging. This also applies to orders cancelled when the item has already been dispatched from our warehouse.
We accept Change of Mind returns for 14 days after you have received the item.